The Manufacturer is APC

In APC product warranty case: the consumer registers a problem into the manufacturer's web page http://www.apc.com/site/support/ and the manufacturer responds accordingly.

APC provides power protection, environmental control and site monitoring services that are designed to proactively identify and correct problems before downtime occurs. Over the years, APC has received more than 150 awards worldwide for reliability and innovation of solutions - more than any other UPS manufacturer. APC's solutions are accepted as "best of breed" across the globe. You deserve the legendary reliability and peace of mind that only APC can provide.